FAQ

How do I make a booking?

Use the Website or App to enter your journey details and view fares from a fleet of taxi companies all vying for your business. Pick a fare, register and choose a payment method. You can also book by calling our Customer Service on 0333 444 1 555.

How can I pay for my booking?

We accept payment by Debit/Cards, PayPal or you can pay cash to your driver on the day of travel. In the unlikely event that our taxi partners are unable to fulfil your booking, you will receive an immediate refund.  

How much does Cab Comparison charge to use this service?

This service is free to use. We do not charge a Booking, Credit Card or PayPal fees. There is however an 'optional' text alert fee of £1 to receive your booking confirmation by text.

Do you charge more at busy times?

We do not surge charge, however fares may be higher than those advertised for bookings made out of hours, during public holidays or when special arrangements are requested as part of the booking.

What booking confirmation will I receive?

When paying by Debit/Credit Card or PayPal, you will receive and automatic payment receipt by email and cash payment receipts can be obtained from your driver on the day. All bookings are confirmed and sent by email and you can also opt to receive additional confirmation by text.

What happens if I need to cancel my booking?

If you wish to cancel your booking you can do so via the website or App up to 24 hours in advance to receive a full refund or call our customer service centre on 0333 444 1 555.  You can cancel your booking at any time but in some cases, a cancellation charge may apply. Details of how to cancel or make amendments to your booking can be found on your booking confirmation email.

"Please do not call the taxi company to cancel the booking as it must be removed from our system in order for us to process any refunds."

Where will my driver meet me at the Airport and is a waiting time included?

Your driver will meet you at the 'Arrivals Area' with a 'Meet and Greet' board containing your name. Please ensure you have a working mobile number so you can be contacted in the event of your driver not being able to find you. Included in your booking is 45 minutes for international flights and 30 minutes for domestic flights of waiting time.

What will happen if my flight is delayed?

After the included waiting time has passed then fees are charged accordingly, however if you think it may take you longer to clear customs then please call the taxi company directly using the contact number and booking reference in your booking confirmation email or text.

Our taxi partners use your flight number to track your flight and monitor delays to update the time they send your driver.  This is to ensure your driver is waiting when you arrive.

What happens if my outbound flight is delayed or cancelled?

By providing your flight number at the time of the booking to pass to your driver who will made be aware of this cancellation. Your booking will be cancelled and you will receive a full refund.  Should you need to make an alternative booking for a different date or time then you can do so via the Website, App or by calling our Customer Service.

Can I carry any animals on a transfer?

Generally, we do not allow animals on our transfers except for guide dogs but we ultimately leave it to the discretion of our taxi partner. If you wish to have an animal travel with you then you will need to add a message as a ‘special requirement’ as part of your booking.

Do you have wheelchair access vehicles?

To book a vehicle with wheelchair access, you will need mark it as an option when booking in order for us to provide quotes for wheelchair access vehicles only. Standard MPV’s are able to transport collapsible wheelchairs and up to 4 passengers.

What luggage entitlement will I have?

For each passenger and on all vehicles types, the allowance is one standard size suitcase in the boot as well as one small piece of hand luggage to be carried in the the vehicle.

If you are traveling with excess luggage, such as large suitcases, golf clubs, skis, pushchairs, etc, you must add the details as a ‘special requirement’ as extra transport may be required and you may incur extra charges.

If in doubt, please call us to verify the vehicle is suitable, should your requirements be out of the ordinary.

 

All bookings are subject to our standard terms and conditions. Visit: cabcomparison.co.uk/term-of-use