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Cab Comparison is not a Taxi company and does not provide or agree to provide any taxi or transportation services. we are technology based price comparison site that acts solely as a booking agent for our taxi partners.

How safe are the taxi/private hire firms registered with Cab Comparison?

The management team at Cab Comparison only accept registered and licensed Taxi companies onto our platform. Before companies are accepted into our network, each submitted application is vetted to ensure they meet our strict set of requirements including a license check, fleet details and company check. 

All Private hire licenses must be kept up to date to continue accessing to our booking platform.  This is all designed to ensure that only the most professional companies are accepted to provide services to Cab Comparison.  Every journeys booked through our platform is recorded and kept on file for your safety and protection.  We also encourage feedback not only on our services but from every passenger, once their journey is completed to ensure that any companies that don’t provide excellent service can be removed from our system.

How can I make a booking?

Bookings can be made via the website (www.cabcomparison.co.uk) or via our iPhone and Android App.  You can also book a taxi by calling our dedicated customer service on 0333 444 1 555.

How much does Cab Comparison charge to use this service?

This service is free to use and we do not charge any booking or transaction fees for using a Credit/Debit Card. There is however an 'optional' text alert fee of £1.

Which Credit and Debit Cards do you take?

Cab Comparison accepts all major credit cards including Visa, MasterCard, JCB, Maestro, Electron and American Express.

How can I be sure my card details are protected when I book with Cab Comparison?

Our merchant payment facility is provided and managed by World pay who are trusted by over 300,000 small businesses in the UK. World pay are the industry leader in payments in the UK and process approximately 42% of all transactions. Your card details are managed and protected by World pay, meaning we do not hold, process or manage any of your personal card details.

How far in advance can I book a journey?

You can book your journey up to 12 months in advance.

How long does it take to get a quote?

Quotes are received instantly and you can complete your booking in under 60 seconds.

Why do I need to register for an account? What information does Cab Comparison need for an account?

To complete the booking of your journey, Cab Comparison requires your name, email address and contact phone number which is passed over to our taxi partner and driver. You can also opt to register a Debit/Credit Card against your account for faster future bookings.

Can I book a vehicle with a child seat through Cab Comparison?

Should you require a child seat, this can be done by adding it in the 'special requirement' message to our taxi partner when booking. There may be an additional charge for a baby seat.

Can I book a vehicle accepts pets through Cab Comparison?

Should you require a car that will carry a pet, this can be done by adding a 'special requirement' message to our taxi partner when booking. There may be an additional charge for a pet.

Do I need to provide a flight number for an airport pickup?

All our partners check flight times for for passengers and by providing a flight number, we can help you and our partners to save time in the event of a delay or a flight cancellation.

When I am picked up at an airport, what is included in the price quoted?

Our Taxi Partners allow 45 minutes waiting time for an inbound international flight and 30 minutes for a domestic flight starting from the last known estimated arrival time. After the 45 minutes you will be liable for any additional waiting time or car park charges.

What are the Additional Charges?

After the initial journey has been booked, there may be some additional charges.

These may include the following:

  • Waiting Time: time incurred when the driver is kept waiting for a passenger to embark after the required time of arrival.
  • Journey Waiting Time: Any additional time incurred during the journey as directed by the passenger (e.g. driver kept waiting at additional pick-ups).
  • Parking: Any car parking fees that may occur at the pick up or additional pick-ups.
  • Extra Mileage: For example if the final destination changes en route.
  • Vias: If any additional pick-ups/destinations/stops are added to the journey.

Any extras that have occurred on cash bookings will need to be paid directly to the driver. For extras on a journey paid by a debit/credit card or by pre-paid account, the amount will be debited from the card or pre-paid account. Should any extras be incurred on a journey charged to cards or accounts, an email confirmation and receipt, showing full details, will be sent to your registered email address.

How can I change my password?

You can only change your password by clicking the "Forgot password" link on the initial log-in screen of the Passenger Admin area of the website.  Cab Comparison is unable to reset your password as we do not hold that information on file.

How do I know when my car arrives?

You will receive an SMS and an email. This will also give you information on the make/model/colour/registration of your vehicle. The fleet may also call or text you for confirmation, especially if you have not reached the car.

How will I know if my car is running late?

You will receive an in-app notification (or SMS if these are not enabled) from the fleet updating you with the extent of the delay and the reason for it. This should not happen frequently but is sometimes unavoidable due to traffic etc.

What happens if my outbound flight is delayed or cancelled?

By providing your flight number at the time of the booking to pass to your driver who will made be aware of this cancellation. Your booking will be cancelled and you will receive a full refund.  Should you need to make an alternative booking for a different date or time then you can do so via the Website, App or by calling our Customer Service.

What happens if I need to cancel my booking?

If you wish to cancel your booking you can do so via the website or App up to 24 hours in advance to receive a full refund or call our customer service on 0333 444 1 555.  You can cancel your booking at any time but in some cases, a cancellation charge may apply. (See our terms of use)

Details of how to cancel or make amendments to your booking can be found on your booking confirmation email.

"Please do not call the taxi company to cancel the booking as it must be removed from our system in order for us to process any refunds."

Where will my driver meet me at the Airport and is a waiting time included?

Your driver will meet you at the 'Arrivals Area' with a 'Meet and Greet' board containing your name. Please ensure you have a working mobile number so you can be contacted in the event of your driver not being able to find you. Included in your booking is 45 minutes for international flights and 30 minutes for domestic flights of waiting time.

What will happen if my flight is delayed?

After the included waiting time has passed then fees are charged accordingly, however if you think it may take you longer to clear customs then please call the taxi company directly using the contact number and booking reference in your booking confirmation email or text.

Our taxi partners use your flight number to track your flight and monitor delays to update the time they send your driver.  This is to ensure your driver is waiting when you arrive.

What happens if my outbound flight is delayed or cancelled?

By providing your flight number at the time of the booking to pass to your driver who will made be aware of this cancellation. Your booking will be cancelled and you will receive a full refund.  Should you need to make an alternative booking for a different date or time then you can do so via the Website, App or by calling our Customer Service.

Can I carry any animals on a transfer?

Generally, we do not allow animals on our transfers except for guide dogs but we ultimately leave it to the discretion of our taxi partner. If you wish to have an animal travel with you then you will need to add a message as a ‘special requirement’ as part of your booking.

Do you have wheelchair access vehicles?

To book a vehicle with wheelchair access, you will need mark it as an option when booking in order for us to provide quotes for wheelchair access vehicles only. Standard MPV’s are able to transport collapsible wheelchairs and up to 4 passengers.

What luggage entitlement will I have?

For each passenger and on all vehicles types, the allowance is one standard size suitcase in the boot as well as one small piece of hand luggage to be carried in the the vehicle.  If you are travelling with excess luggage, such as large suitcases, golf clubs, skis, pushchairs, etc, you must add the details as a ‘special requirement’ as extra transport may be required and you may incur extra charges.

If in doubt, please call us to verify the vehicle is suitable, should your requirements be out of the ordinary.

All bookings are subject to our standard terms and conditions. Visit: cabcomparison.co.uk/term-of-use