Terms of Use

DEFINITIONS AND INTERPRETATION

The following definitions are contained within these terms and are explained below:

  • Cab Comparison” shall be referred to as “we”, “the company”,” us” or “our”. Cab Comparison registered in England and Wales with company number [11057479] whose registered office is at Kemp House, 160 City Road, London, United Kingdom EC1V 2NX.
  • Account” means all the personal information, including user ID and password, payment information and credentials used by customers and partners to access and manage secure content, paying for services or any text or telephone communication services provided within the software.
  • Passengers” also referred to as “You”, “Users” or “Customer(s)” is a person who uses our software to request a quote, amend a quote or proceed with a booking for taxi services provided by our Partners via the Cab Comparison Website and App.
  • Booking” refers to a confirmed request whereby the customer and the Partner have entered into a mutual agreement to receive and provide taxi services.
  • Journey” the journey You wish to make from the pick-up address to the drop-off address provided by You.
  • Special Requirements” refer to any customer requests that fall outside of a standard booking for example, child seats, pets, skis or any other special requirement.
  • Pick-Up Address” means the address stated by the Customer at the time of making the booking as the address from which the Vehicle shall collect the Customer and any Passengers.
  • Drop-Off Address” means the address stated by the Customer at the time of making the Booking as the address to which the Partner vehicle shall deliver the Customer and any Passengers.
  • Pick-up up Time” refers to the time at which the Passenger requests the Partner to have a vehicle available at the pick up location.
  • Partner” is the private hire or taxi company you have selected to place your booking and the company providing the taxi service on behalf of us.
  • Driver” means any person who drives a Passenger Vehicle.
  • As soon as possibleor “ASAP” is a booking requested for the minimum time pick-up of 15 minutes.
  • “Agent” this is the service provided by Cab Comparison to passengers and partners.
  • Fare” also referred to as a “Quote” is the amount paid by the passenger to Cab Comparison.
  • Additional Services” refers to any additional services that may be provided to you by our partners that have not been initially included in the booking.
  • Contract” means a contract, which includes journey and passenger details, for the provisioning of Services to Customers. (In respect of Cab Comparison acting as an Agent of the Partner to arrange the Services to the Customer.) The terms and conditions (may vary from time to time) notified to the Customer either at the time of making the Booking or as part of the process of opening an Account. Each such Contract shall incorporate these Terms.
  • Registered Users” is any person who has registered with Cab Comparison to use the services provided by us and agreed to our Terms and Conditions.
  • Request” refers to a demand initiated by a customer for a booking service.
  • Christmas Period” means between 18:00 hours on 24 December to 23:59 hours on 26 December, in any year, and from 18:00 hours on 31 December to 23:59 on 1 January, in any year.
  • Pick up Time” refers to the time at which the customer requests the Partner to have a vehicle available at the pick up address.
  • “Waiting Time Charge” means the charge payable by the Customer to the Partner or partner driver arising from delay on the part of the Passenger.
  • Website” refers to the website used to get quotes and book taxi journeys Cabcomparison.com and www.Cabcomparison.co.uk.
  • “Terms” means these terms and conditions, amended from time to time. These are the terms and conditions that will govern the use of the Cab Comparison Service by Partners, Taxi companies, Owner-drivers (Drivers) and Users (Passengers).

These are the terms and conditions that will govern the use of the Cab Comparison Service by Taxi Companies, Owner-drivers (Drivers) and Users (Passengers).

By accepting these Terms, you are also accepting the terms of our privacy policy, which can be found at Cabcomparsison.com/privacy. Our privacy policy sets out details of how we use the personal information you provide to us. We only use your personal information in accordance with our privacy policy.

By using the Cab Comparison website with it’s features and functions, it will be deemed that you have read and accept, without limitation or qualification, all of these terms and conditions of use.  Should you book on behalf of a company or individual, you are acknowledging that you have their authority to accept these terms and conditions on behalf of that person or company.

If you do not agree to these terms and conditions, please do not book a taxi via this website or App.

General use of the Website & App

Cab Comparison is not a Taxi company and does not provide, suggest or agree to provide any taxi or other transportation services to Passengers.  The use of this site by any Users does not create any contract pursuant to which the company agrees to provide any such services.

When making a booking for a taxi with our Partners, the contract is between you and the taxi company you have selected for the provision of transportation services.

Cab Comparison use "cookies" to make it easier for you to use the website.   These are small text files that are sent to your computer. Cookies do not retrieve any information about you stored on your hard drive and do not negatively affect your PC or your files.  Most browsers are set up to accept these cookies automatically. However, you can deactivate the storage of cookies (in which case, however, use of many services of Cabcomparision.co.co.uk is no longer possible) or adjust [your] browser in such a manner that it makes you aware of the sending of cookies. 

We may send information not related to your booking to the email or text to the mobile number provided but will never share your information with any third party companies or organisations other than the partner who is facilitating Cab Comparison acts as an Agent to facilitate the booking of taxi services that are made on behalf of our Partners who supply taxi services via our websites and App directly to Passengers.   Cab Comparison accepts no responsibility for any loss attained as a result of reliance placed upon any parts of the contents of this service/website and makes no warranty as to the accuracy of any such information or content or fares. All fares are set by Our Partners Taxi companies and we do not take any responsibility for the rates charged.

The content of these terms and conditions are subject to change or amended without notice. Please be sure to check these amendments as they will be actioned immediately.

  1. BOOKINGS

Please allow a minimum time of 15 min for a booking marked as ASAP on all bookings.  When you enter your     journey details and request a quote, Cab comparison will seek to provide various quotes from our Taxi Partners who can fulfill your requirements. 

The quotes are made available to you at the time of book and are valid for a limited time only. 

Quotes are available instantly however, to place a booking, the passenger must first register with Cab Comparison to enable us to fulfill the booking request. The booking confirmation will be sent in a timely manner to the passengers registered email address and also sent by optional text message charged at £1. Booking confirmations are also available to download as a PDF file from the customer area on our website. Once You have received the booking confirmation, You have reserved transport from your chosen Partner and in turn You are bound by the Provider's terms and conditions of business. It is your responsibility to understand and agree to our Provider's terms and conditions of business.

Please ensure all the details entered are correct when making a booking as it is your responsibility to ensure the accuracy of information entered into the Cab comparison website and App. We may not be able to facilitate your booking if the information you have entered is incorrect. This includes pick-up and drop-off locations, journey dates, times and any additional or specific requirements.  We may, at our absolute discretion, decline to accept a Booking.

Cab comparison is entitled to collect all monies due for a pre-booked journey being paid for by Debit/Credit Card or PayPal from the Passengers on booking and act entirely in our own right. We act solely as a booking Agent.  Your chosen Taxi Company is entitled to refuse any booking request. We do not guarantee that a Partner will accept any request. If Your request is not accepted by the Partner, we will notify you immediately and offer an alternative option to fulfil your journey requirement.

Cab Comparison cannot confirm the ability of a Partner to support any special requirements that are required as part of your booking and you should therefore make alternative travel arrangements to facilitate any special requirements that fall outside of our standard service.  Your booking is not confirmed until such a time as you have received a Booking Confirmation' email or Text from us informing you that the Partner you have chosen to fulfill your requirement has accepted and confirmed your booking. (Remember to check your spam folder should you be unable to find the confirmation email).  Should the booking require amendment after booking, the passenger must contact the Partner directly.

Cab Comparison reserves the right for our terms and condition to overrule any contract between You and a Partner or another suitable Party to ensure the fulfillment of the Booking placed through the website or App in the event of any issues with delivering this service or any discrepancies. Should our Partner decide to impose any Terms and Conditions to your journey, the Partner is responsible for maintaining such terms.

You acknowledge and accept that Cab Comparison operates as an Agent on behalf of our Taxi Partners but despite this we will endeavor to assist you with any complaints or issues you may have in relation to our Partner service, however any legal solution may not be sought against Cab Comparison and should be solely the responsibility of the Taxi Partner who is providing the transportation service direct to you. Please send any formal complaints to complaints@cabcomparison.co.uk.

In the event of text errors on the website or App of any form including pricing mistakes we reserve the right to correct them in a timely manor, however if you are informed of such an error and wish to cancel your order and withdraw your purchase, you are free to do so and will be entitled to a full no quibble refund.  After each journey is completed, Passengers are invited to rate their Journey and Partner experience. The average rating and review information will appear on the website and App each time a quote is presented for other passengers to review.

  1. PASSENGER SERVICES

Passenger Services, Fees and Charges

The price quoted to the Customer at the time of making the Booking shall be calculated on the journey specified by the Customer at the time of Booking. The price quoted by us shall be based upon our chosen route between the Pick-up Address and the Drop-off Address (via any other pick-up points or drop-off points stated by the Customer at the time of making the Booking). The specific rates are set by our Partners and are subject to change from time to time.

 

A Cancellation Fee will be payable:

Where a Booking is cancelled less than 60 minutes before the booked time for collection or where an “As soon as possible” Booking is cancelled 5 minutes before the collection time.

Late Charges:

In relation to the collection of any Passenger(s) from an airport, our Partners allow 45 minutes waiting time for international flights and 30 minutes for domestic flights starting from the last known estimated arrival time.  We reserve the right to charge the Customer a Waiting Time Charge which is £15.00 an hour after 45 and 30 minutes respectively, which shall, for the avoidance of doubt, include the first 45 and 30 minutes included waiting time.

For the purposes of this clause the “last known estimated arrival time” will either be:

(i) if the Customer provides a flight number at the time of making the Booking.  Our Partners will monitor the relevant flight when reported as delayed and alter the collection time accordingly; or (ii) if the Customer does not provide a flight number, the time which has been specified by the Customer.

An entry and parking charge will be payable to the driver by the Customer for collections from airports, seaports, international and domestic train terminals inclusive of car parking charges of £4.50 £6.95 at London City Airport) for each 30 minutes.

In the event that any Passengers requires us at the beginning of or during the course of the Quoted Journey to make any additional or alternative pick-up(s) or collection(s) of Passenger(s) or to drop off Passengers at any locations other than as specified in the Quoted Journey or to take any variation from the Quoted Journey or follow a route other than the chosen route of the Driver, additional Charges may be applied by our Partner.

 

Any Passenger may amend the Quoted Journey by providing clear instructions to the Driver, however this may be subject to an additional charge by our Partners.  In the event that the Customer requires more than four (4) passengers to travel in a Passenger Vehicle additional charges may be levied by our Partner for the provision of a larger Passenger Vehicle or the carriage of additional Passengers in excess of four (4).

We reserve the right to charge the Customer a surcharge for all journeys made during the Christmas Period, Bank Holidays and such surcharge will be communicated to the person making the relevant Booking. Passengers must inform us at the time of making a booking if the Customer or any Passengers wish to carry any domestic animals in any Passenger Vehicle. All domestic animals must be carried in a suitable locked box or cage, if appropriate and/or be suitably restrained. We reserve the right to cancel a Booking on arrival at the Collection Address if we have not been informed of the Customer’s requirement to carry an animal in the Passenger Vehicle.

Guide dogs are exempt from this requirement and are permitted to be carried in any Passenger Vehicle.

Passengers shall remain responsible at all times for their luggage and shall load and unload their own luggage.

We do not accept any responsibility for the loss of or damage to any luggage or personal belongings which is transported in a Passenger Vehicle. The Customer acknowledges and accepts that any luggage stored in the Passenger Vehicle may move around during the journey and accordingly the Customer (and any Passengers) should take extra care when opening the luggage compartment of the Passenger Vehicle.

Our Partner drivers may assist the You with the loading and unloading of his/her luggage from the Passenger Vehicle, at their sole discretion.

Passengers are required to comply with current customs laws and regulations and we shall not be responsible for any delays caused by any failure to comply with the same.

All Passengers are required to use a seat belts at all times.

We will not allow unaccompanied Minors of less than 16 years of age to travel alone in a Passenger Vehicle. In exceptional circumstances and subject to the parent/guardian’s consent we may allow Minors over the age of 11 to travel unaccompanied. When making a Booking for any unaccompanied Minor the Customer must inform us that an unaccompanied Minor will be traveling. We do not accept any additional responsibility for any Minor who travels unaccompanied in a Passenger Vehicle.

Our Partners reserve the right to refuse to transport or cease to transport any Passenger who behaves in a disorderly, inappropriate (including excessive physical contact or display), threatening or abusive manner or who, in their absolute discretion consider a nuisance or a danger to their drivers or to fellow Passengers and may require such a Passenger to alight from a Passenger Vehicle and the Customer may be charged a Cancellation Fee.

Our Partners may charge reasonable repair or cleaning charges plus GBP 100 representing loss of earnings for the Driver in the event of spillages in or in the event that any Passenger vomits in or otherwise soils, contaminates or damages a Passenger Vehicle.

We shall not be responsible for any property left by Passengers in any Vehicle. Where property is found in a Vehicle it will be stored by our Partners for a period of 28 days and thereafter we shall be entitled to return, sell, destroy or otherwise dispose of such property as we, in its absolute discretion, see fit.

  1. PAYMENT

If you have chosen the 'PAY BY CARD' option, you agree to pay the full Fare including the optional SMS charge at the time. Your Booking will be processed through the secure service of World pay merchant facility and PayPal. If booking with the ‘Pay by Cash’ option, You agree to pay the Fare direct to the Partners Driver on the day of your Journey.  We are also not responsible for any cash fares paid to drives.

The price quoted is fixed at the time of booking.   If you opt to receive details by text message, a fee one-time fee of £1.00 is payable. All charges will be available for review on our website and App by logging into your account.

A full receipt for your payment will be sent to the email address you have registered when booking.

Any Card Payments that are declined by your Card provider will result in the cancellation of your booking and we will therefore be unable to fulfill your booking.

Should you need to make a deviation to your journey from the route entered into the website and App, you may be charged an additional charge by the Taxi Partner and will make such payment direct to the Taxi Partner.

Additional requirements such as a child seat should be requested at the time of booking to avoid an additional charge from our Taxi Partners. The Payment will not cover any extra requirements you request and any additional charges should be paid direct to our Taxi Partner. You will need to contact the Taxi Partner directly to receive a receipt for any charges.

On receipt of confirmation of Your booking either on screen of via email or text, it cannot be cancelled or changed except in accordance with our cancellation policy. (See clause 4).

Cab Comparison offer no warranties on payments made direct to the Taxi Partner by Cash.

All quotes presented on our website are inclusive of VAT at 20%.

  1. REFUNDS & CANCELLATIONS

If you wish to cancel your booking you can do so via the Website or App up to 24 hours in advance and receive a full no quibble refund.

All bookings cancelled between 24 and 30 minutes in advance of the pick-up time will receive a 50% refund.  

Where a Booking is cancelled less than 30 minutes before the pick-up time for collection or where an “ASAP” Booking is cancelled 5 minutes before the pick-up time, you will receive no refund.

To cancel a booking please log into the website or App and click “cancel booking” in the passenger area.  Please do not call the taxi company to cancel the booking as it must be removed from our system in order for us to process any applicable refunds.  The transaction fee of £1 Text fee paid by Passengers to Cab Comparison is strictly non-refundable. 

  1. DISPUTES & COMPLAINTS

If you have a complaint or dispute in respect of the service provided by our Partners, You agree to first contact the Taxi Partner directly (by phone or email) using the details on the booking confirmation email to resolve the issue with them within 24 hours of the completion of your booking.

Any complaints or problems should be addressed to the driver or taxi company responsible for your journey.  Formal complaints must be put in writing and sent to the taxi companies contact details on the booking confirmation within 24 hours of your journey being completed. 

Should you fail to resolve the complaint direct with the taxi Partner, it can be escalated by contacting our Passenger complaints team by email only. Please send to complaints@cabcomparison.co.uk within 72 hours of the completion of the booking. In the event that you fail to do so, any claim you might otherwise have shall be invalidated.

If Cab Comparison is then unable to resolve any claim You may have in respect of the service provided by our Partner to the mutual satisfaction of You and our Partners, we shall be entitled to submit such a claim to the determination of an independent third party selected by us and You agree to be bound by the decision of such third party.

Should You have a dispute with a Partner, Cab Comparison is not liable for any claims, demands and damages (actual and claim inconsequential) of any kind and nature arising out of or in any way connected with such disputes.

As your contract is directly with the taxi company and not with Cab Comparison, any complaints or concerns that you may have in connection with your taxi booking should first be addressed directly to the taxi company via the details on the booking confirmation email.  Cab Comparison is committed to excellent customer service and will always endeavor to rectify any complaints or disputes in a timely manner but must insist of the first contact being made with our Taxi Partners, thus enabling them to promptly resolve any complaint or disputes before it is escalated.

Any notice of settlement served by email shall be deemed delivered immediately and by registered post shall be deemed served forty-eight (48) hours after posting to an address in the United Kingdom or five (5) Business Days after posting to an address outside the United Kingdom. In proving the service of any notice it will be sufficient to prove, in the case of a registered post letter to provide proof of delivery.  A person who is not a party to any Contract shall not have any rights under or in connection with it.  We reserve the right to subcontract or delegate any manner or all of our obligations under any Contract to any Partner.

  1. REFUNDS

Any refunds due for cancellations or complaints will be made to the card used to make the payment within 7 business days (business days being Monday to Friday) of the booking. Cash payment refunds can only be issued by our Taxi Partners. 

  1. PRIVACY POLICY

To use our service, you are required to send certain information, including your name, address and mobile phone number. We do NOT pass your details to any third party organisations.

We maintain the highest standards of security, however the transmission of information via the Internet is not completely secure. So, whilst we will do our best to protect your personal information, we cannot ensure the security of your data transmitted to our Service. We cannot warrant that the service will be free of interruption or that transmission of information through the service will be secure.

  1. LIABILITY

We do not accept any liabilities for any loss or damage to any persons, property or luggage carried by our Partners regardless of how such loss or damage is caused, any delays caused by rerouted journeys beyond our control, i.e. those caused by accidents, diversions or the weather.

We reserve the right to accept, refuse, or limit your booking for any reason – including (but not limited to) credit card / payment clearance, unavailability of cars or errors in descriptions and / or prices.  We also reserve the right to alter charges at any time, amend, change, delete or add to these terms at any time deemed necessary.

  1. LIMITATIONS

No Alcohol is permitted in vehicles and there is strictly no smoking allowed.  Drivers are always courteous and helpful but are not responsible for loading and unloading bags. You do not have to tip the driver however it your discretion.

You must be at least 18 years of age and have the legal capacity to make a booking via our website and and App.   You must accept financial responsibility for all transactions made via the website and App and between you and the taxi Partner. You must make sure that all the information you provide to us is accurate. This includes the accurate spelling of town names and accurate postcode input. Please ensure you supply a working mobile contact telephone number and valid email address.

The Passenger agrees to indemnify and keep us fully indemnified from and against any direct and indirect losses, claims, expenses, damages or liability whatsoever incurred or suffered as a result of the negligence, acts or omissions or default under the Contract by the Customer, or its employees, agents or subcontractors or any Passengers.

The Passenger shall be liable for any damage caused by Passengers to any Passenger Vehicle.

In relation to the Services we provide, our liability shall not exceed £50.

In the case of lost or damaged Goods (including where relevant luggage of Customers traveling), our liability shall not exceed GBP £50 unless the Customer has notified us that the Goods have a value in excess of GBP £50 when booking and we have agreed in writing to be responsible for the repair or replacement of the Goods up to a specific sum greater value and the Customer shall indemnify us against any Passenger claiming sums in excess of such limits.

To the extent permitted by law, we shall not be liable in any way whatsoever for the acts or omissions of any Partners to whom we act as Agents in the provision of Taxi Services. We shall use our reasonable endeavors to ensure that we only work with Partners that have at least the minimum insurance cover required.

We shall not be liable to the Customer for any loss or damage to property arising in the course of delivering, loading or unloading of Goods or Passenger’s luggage or personal effects.

We shall not be liable to the Customer for any loss of anticipated savings, business revenues, loss of agreements, loss of opportunity or loss of business or profits whether categorised as direct or indirect or any indirect, special or consequential loss (including losses arising from business interruption, wasted management time, loss of goodwill, data and all other such loss whether or not arising in the normal course of business).

We shall not be liable to the Customer or be deemed to be in breach of the Contract by reason of any delay in performing any of our obligations under the Contract.

We shall not be liable to the Customer or be deemed to be in breach of the Contract by reason of any failure to perform any of our obligations under the Contract if the delay or failure was due to any circumstances or cause beyond our reasonable control.

Our liabilities are fair and reasonable in the circumstances of being an Agent to our Partners and have been taken into account and reflected in the level of the Charges and liabilities.

  1. TERMINATION

We have, at any time for any reason without prior notification to you, the right to terminate or restrict, suspend or terminate your access to any or all of the service if we believe that you are misusing the service or if you are in breach of these User Terms.

  1. GENERAL

To allow us to provide Passenger's with the best possible service, we may use location-based services. Information that we collect from the Customer through the use of these services shall be collected and stored in accordance with the terms of our privacy policy. By accepting these Terms, the Customer consents to our use of location-based services. The Customer can withdraw its consent at any time. The accuracy of our location-based services may vary depending on the Customer’s location and whether the Customer is in a rural or urban environment. We reserve the right to suspend or terminate the location based services at any time. In providing active location-based services we comply with the “Industry Code of Practice for use of Mobile Phone Technology to Provide Passive Services to the UK” (which sets principles of good practice for the provision of passive and active location based services), a copy of which can be found at http://www.mobilebroadbandgroup.com.

Any complaints relating to the Services shall be addressed to us and made in writing within 14 days of the event giving rise to the complaint.

Termination of a Contract shall be without prejudice to any rights and/or obligations of us and/or the Customer accruing prior to the date of such termination.

Any notice required or permitted to be given by either party to the other under these Terms, shall be in writing and may be sent by email or by prepaid registered post our Partners at its registered office or principal place or business or such other address as may at the relevant time have been notified as that party’s address for service.

If any provision of these Terms, which is not of a fundamental nature, is held by any court or other competent authority to be invalid or unenforceable in whole or in part, such part, term or provision shall be deemed deleted from these Terms and the remainder shall not be affected. Should the foregoing apply the parties shall use all reasonable endeavors to agree upon any lawful and reasonable changes to these Terms which may be necessary in order, as close as possible, to give effect to the commercial intent of these Terms.

These Terms shall be governed by and construed in accordance with English law and the parties agree to submit to the exclusive jurisdiction of the Courts of England.